Frequently Asked Questions

To request a quote, you can contact us through our website, email, or by calling our office. Provide us with details about your shipment, including the type of cargo, weight, dimensions, pickup location, and destination. Our team will promptly prepare a customized quote tailored to your specific logistics needs.

Once you accept our quote, we will arrange to collect your cargo from your warehouse or specified location within a maximum of 24 hours. Our swift turnaround ensures that your shipment process begins without delay.

When your goods arrive at our fully equipped Johannesburg consolidation warehouse, we will process them using a Goods Received Voucher (GRV) within 3 hours. This involves:

• Verifying the quantity and condition of your cargo.
• Labelling and documenting each item.
• Securely storing your goods until they are ready for dispatch.

Tracking starts immediately after your goods are processed at our warehouse. You will receive daily updates by 9:30 am on:

• The current location of your cargo.
• The status of export documentation.
• Estimated timelines for the next steps in the shipping process.

Our advanced tracking system ensures you are informed every step of the way.

Yes, for shipments to Zimbabwe that require a Bureau Veritas inspection, we arrange this as soon as possible. This inspection is necessary for obtaining the Certificate of Conformity (COC), which is essential for customs clearance in Zimbabwe.

The pre-clearance process involves sending a complete pack of export documents to our clearing agents on both the South African side and the country of import. This ensures that:

• All import permits and licenses are in place.
• Taxes and duties are calculated and prepared.
• Any potential customs issues are addressed in advance.

Pre-clearance minimizes delays at border crossings and facilitates a smoother shipping experience.

“Pass for Loading” indicates that:

• All requirements from the clearing agents have been met.
• Necessary documentation and approvals are in place.
• Your shipment is ready to be manifested and scheduled for loading.

This step confirms that your cargo can proceed to the loading phase without any outstanding issues.

Manifesting involves:

• Planning and organizing your shipment for loading.
• Finalizing the manifest document, which lists all cargo items on a particular truck.
• Scheduling the loading of your cargo onto the transport vehicle.

Once the manifest is finalized, loading commences as quickly as possible to ensure timely dispatch.

After the truck dispatches:

• Zambia: Delivery typically takes 7 to 10 days from dispatch.
• Zimbabwe: Delivery typically takes 6 to 8 days from dispatch.

These timelines are estimates and may vary due to factors such as customs clearance, border conditions, and road infrastructure.

Yes, we provide comprehensive door-to-door delivery services. From collection at your specified pickup point to delivery at the final destination, we manage every step to ensure a seamless logistics experience.

We have a strong presence in Southern Africa with:

• Staffed Offices:
  • Harare, Zimbabwe
  • Lusaka, Zambia
• Support Offices at Key Border Posts and Locations:
  • Musina/Beit Bridge
  • Groblersbrug
  • Kazungula
  • Chirundu
  • Durban

Our extensive network allows us to efficiently manage cross-border operations and provide timely support.

Absolutely. All our trucks are covered with Goods in Transit (GIT) insurance up to the value of R2 million per load. This insurance covers your cargo against loss or damage while in our care during transportation.

Yes, we are fully compliant. All our trucks, drivers, and warehouses are certified to handle hazardous materials. We adhere strictly to safety regulations, ensuring:

• Proper handling and storage of hazardous goods.
• Use of HAZCHEM-certified vehicles.
• Trained personnel managing your shipments.

We work closely with experienced clearing agents on both sides of the border. Our proactive approach includes:

• Early initiation of the pre-clearance process.
• Ensuring all documentation is accurate and complete.
• Coordinating with customs officials to expedite clearance.

This minimizes delays and keeps your shipment on schedule.

Yes, we can assist with shipments needing special permits or licenses. Our team will:

• Identify any special requirements for your cargo.
• Coordinate with relevant authorities to obtain necessary documentation.
• Ensure compliance with all import/export regulations.

We specialize in a wide range of cargo types, including:

• Consolidated Cargo: Combining smaller shipments to optimize costs.
• General Cargo: Standard goods across various industries.
• Hazardous Cargo: Materials requiring special handling.
• Abnormal and Project Cargo: Oversized or heavy items needing special equipment.

We prioritize clear communication by:

• Providing daily tracking updates.
• Offering direct access to our customer service team.
• Keeping you informed of any changes or important milestones.

Our goal is to ensure transparency and peace of mind throughout the shipping journey.

GRV processing involves:

• Recording the receipt of your goods into our warehouse system.
• Verifying that the shipment matches the provided documentation.
• Assigning internal tracking codes for efficient management.

This step is crucial for accurate inventory control and tracking.

To ensure a smooth pickup:

• Packaging: Securely package your goods to prevent damage.
• Labelling: Clearly label each item with relevant information.
• Documentation: Provide all necessary documents, such as invoices, packing lists, and any required certificates.

Our team can offer guidance on packaging and documentation requirements if needed.

We offer flexible payment options, including:

• Bank Transfers (EFT)
• Credit Accounts (subject to approval)
• Payment Terms: Typically, payment is required before dispatch unless prior arrangements are made.

Please contact our accounts department for detailed information and to discuss the best option for your business.